#AIIP22 Program & Speaker LineUp


CONFERENCE Program

All times listed are in UTC. When you log into the virtual platform, the program schedule will display in your local time zone.

FRIDAY, 22 APRIL, 2022 PRE-CONFERENCE WARM-UP SESSIONS

2:00-3:00 PM UTC

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Introduction to #AIIP22 Virtual Platform. Socio representatives will introduce the virtual conference platform, review all the options and features, and will help ensure your tech setup is appropriate. You'll have time to explore the platform, set up your profiles, and get comfortable.



3:00-5:00 PM UTC

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Hi, I’m {___}: The What, Why, and How of Memorable Introductions. How you introduce yourself is either a conversation starter or a conversation killer. During the first hour, Mary Ellen Bates will help you craft a memorable introduction - one that opens up the opportunity for conversation and connection. Whether you’re just getting started, pivoting into something new, or wanting a fresh way to talk about the steady path you’re on, there is benefit for you in this hands-on session.

During Part 2, watch a pre-recorded session with Jennifer Burke, who will take you through effective delivery in a live virtual or recorded video setting. She’ll talk about tools that will help you look like a pro, how to settle in to talking to the camera, and how to extend the use of your recorded introduction for the AIIP Conference and beyond.

Mary Ellen Bates

Jennifer Burke

5:00-6:00 PM UTC

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Networking. Get a taste of the first of many #AIIP22 networking sessions. Grab a snack and a beverage of your choice, and take this hour to participate in a little ice-breaker exercise, reconnect with members you know and meet those you don't, and continue to get familiar with the virtual platform and the many ways to connect with one another.


Monday, 25 April, 2022 Pre-Conference Warm-Up Sessions

4:00-6:00 PM UTC

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Hi, I’m {___}: The What, Why, and How of Memorable Introductions: Office Hours. Presenters Mary Ellen Bates and Jennifer Burke continue their Friday, April 22 session "Hi, I’m {___}: The What, Why, and How of Memorable Introductions" with open discussion hours for follow up questions, practice, and feedback. Don’t miss out on this opportunity to make the most of your recorded video introduction to #AIIP22!

Mary Ellen Bates

Jennifer Burke

7:30 - 8:30 PM UTC

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Introduction to #AIIP22 Virtual Platform. (Repeat of Friday's Session) Socio representatives will introduce the virtual conference platform, review all the options and features, and will help ensure your tech setup is appropriate. You'll have time to explore the platform, set up your profiles, and get comfortable.

Wednesday, 27 April, 2022 Main Conference Event - Day 1

6:00-8:00 AM UTC

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International Networking

2:00-2:30 PM UTC

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Welcome & Opening Remarks


2:30-3:00 PM UTC

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AIIP Awards Ceremony


3:10-4:00 PM UTC

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Into the Still Unknown: Consulting in the Latest Next Normal. Expectations were that the 'next normal' would be happening by now but that is not the case. What does that mean for your consulting business and your clients? Flexibility, adaptability, and more are key for us and our clients as everything continues to be in flux. This session includes a brief overview of consulting in the latest next normal as seen by the large consulting groups, with the majority of time dedicated to group discussions of experiences and ideas on the challenges and opportunities for independent info pros.

Richard Hulser

5:00-8:00 PM UTC

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Networking


Thursday, 28 April, 2022 Main Conference Event - Day 2

6:00-8:00 AM UTC

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International Networking

1:00-1:50 PM UTC

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Networking


2:00-2:50 PM UTC

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Keynote: Embracing Technological Change: How Info-Entrepreneurs Can Prepare for Opportunities. Inquisitive, agile and talented thought-leaders and advisers, today’s entrepreneurial information consultants are particularly well placed to maximise the opportunities presented by the 4th Industrial Revolution through which we are living and working. These are exciting times, with new opportunities to unlock the value of information for clients.

Tracing the emergence of a personal interest in technological change, Sue Lacey Bryant will touch on the health context in which she works, leading the strategic development of health libraries, incorporating a vital workstream on workforce development. Sharing the key findings from research commissioned by CILIP, the UK’s library and information association, Sue  invites us to reflect on how we will respond to the current wave of technological advances.

Sue Lacey Bryant

3:00-3:50 PM UTC

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Networking. Join Keynote Speaker Sue Lacey Bryant and your fellow attendees for a guided discussion about how we as info-entrepreneurs can embrace technological change.

Sue Lacey Bryant

4:00-4:40 PM UTC

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Using Digital Tech for Social Impact. Randeep Sudan will share his experience in starting a social impact enterprise - Multiverz. The company is developing digital solutions that can potentially help policymakers, companies, academic institutions, and individuals better prepare for the future of work. The talk will lay out the social impact ambitions of Multiverz, the challenges along the way, and how he is trying to overcome them. The talk will emphasize the importance of partnerships and the need to keep pace with fast-changing technologies.

Randeep Sudan

4:40-5:30 PM UTC

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Networking

5:30-6:20 PM UTC

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Are you listening? The Value of Active Listening. This session will cover these discussion topics, with the goal of generating lots of chat as we share this content: What is Active Listening?, Conversational Skills & Emotional Intelligence related to Active Listening, Active Listening as an InfoPro/Solopreneur, Active Listening for Knowledge Exchange, Active Listening in Diverse Cultures, Practical Suggestions for Improving your Active Listening and Group-Sourced Takeaways at the end.

Kelly Berry

Rhonda Bowen

Liz McLean

6:45-7:20 PM UTC

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Helping Clients Win: Best Practices in Competitive Intelligence Research. In this session you will learn:

  • the types of intelligence companies need
  • what is done with that intelligence
  • common methodologies deployed for CI/MI
  • tips and tricks for deep competitive intelligence through secondary research

Tanya Humphrey

Nicolle McKinnon

7:30-9:00 PM UTC

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Networking

Friday, 29 April, 2022 Main Conference Event - Day 3

1:00-1:50 PM UTC

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Networking

2:00-2:50 PM UTC

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Roger Summit Lecture Award: Moving Beyond Hope. The founding of Dialog by Roger Summit issued in an era of innovation and hope for information professionals. In every information era, we hope for the cutting-edge technologies that will propel us forward. However, what we need now are not new technical variations, but the development of an expanded community. To do that, we need to move beyond hope into action.

Jill Hurst-Wahl

3:00-4:00 PM UTC

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Networking

4:00-4:40 PM UTC

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Your Business Model: Finding What Works. In an interview format, Deb Hunt and Cindy Shamel will share experience in pivoting their businesses through part time, full time, and outside employment. They will also discuss possible exit strategies and points to consideration when it's time to close up shop.

Deb Hunt

Cindy Shamel

4:40-5:30 PM UTC

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Networking

5:30-6:20 PM UTC

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Strategic Business Intelligence Gathering. Applying the principles, resources, and tactics of political opposition research to strategic business intelligence gathering for your corporate, legal, and non-profit clients.

Dan Kramer

6:20-7:00 PM UTC

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Networking

7:00-7:50 PM UTC

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Failure is the New Success. Organizations and people are great at talking about their successes, but what about their failures? Failure can hold people and organizations back. But failure is also where valuable lessons can be learned, where change and growth can occur, and where a foundation for future success and resiliency can be laid. Learn from Janel Kinlaw on how she encountered, dealt with, and grew from past failures. Attendees will also have an opportunity to share their own experiences with failure and what they learned.

Janel Kinlaw

8:00-9:00 PM UTC

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Closing Remarks and Key Takeaways



On-demand sessions

Available to watch any time:

Build a Better Checklist. Learn how using a comprehensive checklist created and updated for a specific task can help you differentiate workflows, systems, and activities; spell out style and formatting details, track your progress, document metrics, and give you a sense of completion and peace of mind. 

Kelly Schrank


On-demand sessions

Working with Grey Literature. How can we speed up and optimize the process of searching for and using information from grey literature sources? In the grey literature world, relevant information is scattered in different organizations' websites and documents. The habitual database tools we infopros love, like controlled vocabulary or automatic downloading of articles and references, are not at our disposal. To produce a report based on grey literature a lot of time can be spent cutting & pasting text. As infopros, time is money so we must be creative and think outside the box to get our own tools to help us be more efficient. This presentation will uncover tools that can help us familiarize ourselves with the research question and the connected vocabulary, find relevant leads and sources, optimize the process of extracting the information from online documents or websites, take notes of our research process and the threads we followed.

Céline Bélanger

On-demand sessions

Self-Publishing for Information Professionals. Digital printing in small numbers and Book on Demand programs make publishing a book affordable. At the same time many established publishers are faced with difficult conditions and an uncertain future and will not spend a lot of effort on unknown authors. The market has responded - even the Frankfurt Book Fair regularly dedicates a big exhibitors hall to self-publishing. Recommended by a friend, Birgit Bauer decided to take the risk, and publish her first research book. It has been available since November 2021. What are the highlights, what are the obstacles? Which costs are involved? Which extra efforts have to be factored in? How can a book be promoted and distributed? Birgit will share personal experiences of nearly half a year as an official book author and publishing company.

Birgit Bauer

On-demand sessions

How to Create the Right Personas:  How and When to Use Them. Understanding your customer/audience is at the heart of what we do as information professionals. Personas can be a great tool to do some in-depth profiling of your current and potential customers and/or your clients' current and potential customers. This presentation will go through the basics of building a persona and then look at how they can be further developed and used in practice to add value to your business. It will be filled with plenty of practical examples.

Denise Carter

On-demand sessions

The Joy of Bringing Independent Professionals Together. Based in Adelaide, Heather Carine is the only AIIP member in South Australia. To fill a void of not having a local community to meet with, in 2017, she brought together a group of independent consultants from various fields with the idea of meeting regularly to support, challenge and hold one another accountable. This group – now called the Independent Consultants’ Collective – draws on her AIIP experience and complements her membership of AIIP. In this session, Heather will be interviewed by one of her colleagues from the independent consultants’ collective to answer questions, such as - Why she needs AIIP and the independent consultants’ collective - Why set up a group of independent consultants in her city - How does the group differ from an AIIP virtual community? - How does the consultants’ collective work? - How she found the people in her independent consultants' group - Tips for setting up a similar group to support your professional growth.

Heather Carine

On-demand sessions

30 in 30:  Weird, Wacky & Wonderful Websites You Should Know About. For the last few years AIIP conference has featured a 30 (or 60) sites in 30 (60) minutes session. Arthur Weiss and Rachel Yang continue this tradition with a collection of sites (and tips / techniques) to be presented over a 30-minute session. Some of the sites will be weird and some wonderful. Some most people will want to stay clear of and some will go straight to attendee bookmark lists for future use.  - Arthur Weiss and Rachel Yang

Arthur Weiss

Rachel Yang


About Our Speakers

Mary Ellen Bates

Mary Ellen Bates is the principal of Bates Information Services Inc., which she founded in 1991, providing business analysis to business decision-makers, and consulting services to the information industry. She is the author of seven books on research and the information industry, has coached or mentored dozens of infopreneurs, and is a two-time past president of AIIP.

Birgit Bauer

Birgit Bauer is a veteran information professional in Austria. She systematically searches, analyzes and prepares information on behalf of Austrian and international clients. She ran the information service with Austria Wirtschaftsservice, the development bank for small and medium-sized enterprises of the Republic of Austria. Then she managed a department with a leading and globally active research & analytics provider in India, with clients from the US and Europe. In 2010 she founded Bauer Business Research with a focus on research and research training. Birgit holds a master’s degree in material engineering from the Mining University of Leoben and has work experience in scientific research, sales and product development. She is well connected with international information experts and participates in international conferences of the information industry regularly. In November 2021 she published her first book “Jobsuche im Internet – einfach, schnell, erfolgreich”.

Céline Bélanger

Since 2004, as an independent information professional, Céline Bélanger helps organizations cure their infobesity with the right dosage of relevant content to seamlessly complete their health research projects. Founder of Cogniges inc., Céline designs information search plans and strategies to retrieve scientific articles, reports and grey literature documents. She specializes in the pharmaceutical, health and technology sector. Céline has a master’s degree in Information Sciences from Université de Montréal and a bachelors’ degree in Psychology from McGill University. Celine is a member of the Association of Independent Information Professionals and the Communauté de pratique en santé et services sociaux du Québec. In her spare times, Céline teaches yoga classes.

Kelly Berry

Kelly Berry is the owner of ResourceAbility, LLC and Learn Start Grow, LLC. She has been working with start-ups and small business owners since 2005, offering market research, business planning and strategic planning services. She is a trained and licensed CEO Peer Group facilitator, running several groups in Wisconsin. She is also a certified Market Research Specialist and a Strategic Research Team Leader for the National Center for Economic Gardening and the Wisconsin Center for Business Intelligence. She taught a class called “Developing New Products and Services” for the UW MBA Consortium for 7 years and has taught several different classes in the College of Business at UWEC. Kelly was the Western Wisconsin Businesswoman of the Year in 2018, and the Outstanding MBA Faculty Member in 2014. Her husband is on his second entrepreneurial venture, and Kelly is on her third (including one miserable failure). Kelly currently serves on three non-profit boards and that’s as bureaucratic as she wants to be. She could never work for a big company again and is passionate about helping small businesses grow through research, workshops and peer groups. When she’s not working, she is walking her dogs, playing tennis or curling.

Rhonda Bowen

Rhonda L. Bowen is a communication guide with over 30 years’ experience in communicating across cultures. An American living in Germany since 1983, she has worked with people from more than 70 countries. Since 1988 her coaching practice has brought insights and support to thousands of BEST professionals (business, engineering, science, and technology). She specializes in helping them improve their communication. This saves resources and leads to better results and higher success in business and personal goals. She offers a wide range of programs and services – from individual and team coaching, to negotiation seminars and online and offline facilitation for corporations and organizations.

Keynote Speaker:
Sue Lacey Bryant

Passionate about bringing knowledge to bear on the millions of decisions made by clinicians and patients week in week in, and about improving the quality of healthcare, Sue has extensive experience of shaping innovative roles in Knowledge Management in England. Sue worked predominantly in primary care, becoming Chief Knowledge Officer for a Primary Care Trust in the UK; and later Director of a Clinical Commissioning Group. With wide experience of developing services, people and products, and change management in the NHS and also in the private sector, Sue enjoyed working as an independent information specialist for 17 years.

Today, leading the development and implementation of HEE’s Knowledge for Healthcare strategy, Sue heads up a top team, working with health knowledge and library teams across England. As head of profession for knowledge and library specialists in the National Health Service in England, Sue is responsible for ensuring this specialised workforce has the confidence and skills needed to maximise investment in digital knowledge resources and mobilise evidence in our digital age. A member of the UK Mobilising Computable Biomedical Knowledge (MCBK) Steering Group; member of CARE (Coordinated Approaches to Research and care Embedded); Trustee, CILIP Board; Editorial Advisory Board, HILJ; Associate of FCI; Q community; Primary Care Improvement Faculty, NHS England and Improvement. Sue is also an executive Coach.

Sue Lacey Bryant: BA Hons, Dip Lib, MSc, FCLIP. ILM Level 7 Certificate in Executive Coaching & Mentoring. PRINCE2 Practitioner. MSP Practitioner.

Sue enjoys family life, and loves art deco, rock music, a good book – and her work.


Jennifer Burke

I'm Jennifer Burke, a proud marketing geek. For busy solopreneurs who stumble on marketing technology - like email services, landing pages, or managing social media - I'm here for you. I explore the tools, so you don't have to. I love coaching you to confidently promote your business. I’m a frequent speaker at events, leader of webinars, workshops and online courses. I'm also a geek about all things sports, wine, photos, and grilling! Ask me about my favorite wine app.

Heather Carine

Heather Carine is the founder of Carine Research, Australia’s only independent investigative research firm specialising in market, competitive and corporate intelligence. In 2006 Heather started Carine Research and joined AIIP. Heather is a past editor of the AIIP blog and AIIP Connections, and has held roles as co-chair of local groups, co-ordinator of AIIP Asia-Pacific local group, and Conference workshops co-ordinator for several AIIP conferences. Heather founded the Adelaide Independent Consultants’ Collective in 2017.

Denise Carter

Denise is Managing Director of DCision Consult which delivers competitive intelligence and business information research to pharmaceutical and biotechnology clients. Denise really loves information and finding creative ways to pull data and information together to answer the very varied questions her clients ask. She will very shortly step up as AIIP President for 2022-2023, a challenge is she really looking forward to. Denise has previously been very active with the UK information professionals association CILIP, chairing their Knowledge & Information Management special interest group. Denise has published several articles on a variety of information topics, including customer service, artificial intelligence, getting value out of information subscriptions. And she is working on delivering online training courses on the topics of managing and using information to add value to businesses.

Chrissy Geluk

Chrissy Geluk is the principal and founder of Librarian At Your Service, LLC, which she founded in July 2015 after serving internal clients for a multinational pharmaceutical company. Her first exposure to the Microsoft family of products was when she migrated the corporate library site to SharePoint 2010 Foundation. Since then, Chrissy has continued to leverage the Microsoft 365 product family—including Teams, SharePoint, and the Power Platform—for both her clients and her family. Chrissy has held numerous volunteer leadership positions with SLA, the Patent Information Users Group (PIUG), and AIIP. She is active with Microsoft Communities as well as the Association for Intelligent Information Management (AIIM) and DIA. Chrissy and her husband enjoy the many adventures of life, such as traveling, gardening, and scuba diving. Feel free to connect with Chrissy on LinkedIn, Instagram, Twitter, or YouTube.


Richard Hulser

Richard Hulser is president of Richard P. Hulser Consulting and focuses on helping clients in organizing, preserving, and making their historic content accessible. He has experience in corporate, academic, and museum libraries and archives, as well as vendor information services. His expertise also includes content licensing and scholarly research analysis with altmetrics. Richard is a Fellow of SLA and recipient of the SLA 2020 John Cotton Dana award in recognition of a lifetime of achievement and exceptional service to SLA and the library and information profession.

Tanya Humphrey

Tanya Humphrey has 20 years of experience helping top companies exceed their goals across industries and regions. Her extensive project management and research design background paired with a passion for empowering teams makes Tanya a well-known force across the business consulting world.

Prior to founding HelloInfo, Tanya served as VP Operations for an international consulting firm, where she spearheaded more than five hundred successful projects across a broad array of industries including pharmaceuticals, financial services, logistics, and technology. Her expertise across a broad spectrum of methodological, research, and analysis frameworks allows Tanya to adeptly add value to your business and help it stand apart from the competition.


Deb Hunt

Deb Hunt is Principal of Information Edge, www.information-edge.com, which specializes in KM, DM and DAM. From 2013-2021, she was also Library Director at the Mechanics’ Institute (www.milibrary.org), in San Francisco. Deb was SLA’s 2013 President. Her presidential theme was “Transform Knowledge and Expertise into Strategic Value”. In 2020, she served as President of SLA’s Knowledge Management Community and is the 2022 President of the SLA San Francisco Bay Area Community. She has authored numerous articles, presented webinars and at many conferences, and has received several professional awards. From 2015-2019, Deb was the co-presenter through SLA of “Knowledge Management/Knowledge Services”, a multi-part webinar and seminar series. She is the co-author of The Librarian’s Skillbook: 51 Essential Career Skills for Information Professionals http://www.librarianskillbook.com/.

Roger Summit Lecture Award Recipient:
Jill Hurst-Wahl

Jill Hurst-Wahl is a consultant, speaker, writer, researcher, and educator. She is president of Hurst Associates, Ltd., which works with a broad range of organizations. Jill is professor emerita in Syracuse University’s School of Information Studies, where she taught graduate M.S. Library and Information Science (MSLIS) courses, including “Copyright for Information Professionals.” She is a former director of the iSchool MSLIS program. Prior to joining SU, Jill worked as an IT professional, corporate librarian, and information consultant. She is a current member of the Onondaga County Public Library Board of Trustees, EveryLibrary Institute, and Library Futures. She is a former member of the Special Libraries Association Board of Directors, the NYS Regents Advisory Council on Libraries, and the USNY Technology Policy and Practices Council. Jill is the 2021 recipient of the Special Libraries Association (SLA) highest honor, John Cotton Dana Award, which is given in recognition of a lifetime of achievement as well as exceptional service to SLA and the library and information profession. She blogs at Digitization101.com.

Janel Kinlaw

Janel Kinlaw is the Manager of Refining Workflow LLC and provides consulting services in project management, business analysis and product ownership. She received her MLIS from Drexel University in 2005 and has been a Certified ScrumMaster since 2014. Her experiences with failure come from her past project work but also being a mother to 3 girls. Janel currently serves on SLA's Annual Conference Advisory Council and is AIIP's Director of Outreach. In addition, she volunteers on multiple boards for local non-profit organizations. Outside of work, Janel reads, paints with watercolors and hangs out with her family.

Dan Kramer

Dan Kramer, President of KPA Strategies, has more than 25 years of experience in political, campaign, and trade association management, investigative research, and public relations. He is an expert in developing and implementing effective public affairs campaigns for businesses, institutions, and individuals under attack from competitors, activists, political and regulatory officials, and the media. Dan holds both a B.A. and Master’s degrees from the University of Southern California. "The essence of what we do is create risk for those who are unfairly attacking our clients. KPA Strategies is called upon when political, legal, or economic stakes are high, and an immediate response is required."

Nicolle McKinnon

Nicolle McKinnon brings 20 years of experience in providing strategic advice to companies in the private and public sectors. With hundreds of successful strategic research projects managed and completed across the globe, she excels at helping corporations understand, pivot, and grow their businesses. With a client-centered and solution-oriented mentality, her clients routinely find her support and wisdom to exceed expectations and generate tremendous value.

Before founding HelloInfo, Nicolle served as Director of Strategic Projects for an international consulting firm, gaining expertise in technology, fast moving consumer goods, food and beverage, and heavy machinery. She holds a Bachelor of Commerce and a Master of Information degrees.

Liz McLean

Elizabeth F. McLean MSLS, CKS, is principal knowledge and information strategist at Knowsaic, a consulting practice based in the Washington, DC area. Liz earned a Master of Science in Library and Information Science from The Catholic University of America and is a Certified Knowledge Specialist in Knowledge Transfer. An early adopter of web collaboration and digital content collection solutions, Liz creates frameworks to innovate knowledge sharing, retention, and information organization. She is a passionate manager and facilitator of virtual communities of practice, interest, or learning. Inspired to amplify knowledge flow, Liz uses a people-centered approach to make it easier to find the best actionable know-how to save time and money. Liz has worked for corporate, executive government, and nonprofits in the fields of international development, satellite telecommunications, telecommunications, venture capital, renewable energy, law, humanitarian, libraries, and performing arts organizations.

Marcy Phelps

As the founder and president of Marcy Phelps & Associates, Inc., Marcy helps clients identify and prevent fraud through background investigations, financial asset research, and training services. A licensed private investigator and Certified Fraud Examiner, Marcy frequently speaks and writes on topics related to investigative research, and her online courses can be found at Illumeo.com.

Kelly Schrank

Kelly Schrank, MA, ELS, has been a technical editor for over 20 years and a medical editor for over 10 years. Through her business, Bookworm Editing Services, she brings consistency, structure, and clarity to her clients’ content regardless of whether she is writing content like blog posts, style guides, and standard operating procedures or editing manuscripts, formulary dossiers, proposals, slide decks, and training materials. Kelly has presented on editing, checklists, Microsoft Word and PowerPoint, side gigs, and networking in webinars and conferences for AIIP, AMWA, and STC.

Cindy Shamel

Cindy Shamel is a twice past president of AIIP with almost 25 years as an independent info pro. She has navigated upturns, downturns, relocations, client fluctuations, and changing product offerings to survive and thrive. Cindy's clients have ranged from a 2-person consulting team to an international hotel chain and a local art museum to a world-renowned symphony orchestra. Product offerings include systematic literature reviews for the biomedical industry, knowledge management consulting, and competitive intelligence research. Cindy specializes in listening to the clients' need and delivering customized solutions to meet that need. She looks forward to chatting with Deb Hunt about what this has looked like for her and for Deb as they adapted their business models to find what works for each of them.

Randeep Sudan

Randeep is the founder of Multiverz, a Singaporean social enterprise that aims to leverage data analytics and AI to help governments, businesses, and individuals better anticipate and prepare for an uncertain future. Randeep is a board advisor at Ecosystm, a new-age technology firm in Singapore. Randeep has served in senior positions at the World Bank from 2005 to 2018. He served as the head of the World Bank’s global Digital Development unit as its Practice Manager and as the Bank’s international expert on digital strategy and government analytics. He has these capacities, he led an international team of World Bank experts to support developing countries on policies and programs relating to the digital economy. Before joining the World Bank, he was a senior member of the Indian Administrative Service. He helped the state of Andhra Pradesh achieve prominence in digital government and become a key international destination for IT-based services.

Arthur Weiss

Arthur Weiss is the managing director of AWARE, specialising in marketing, OSINT, and competitive intelligence research and training. Arthur offered the world's first workshop on using the Internet for competitive intelligence at the 1997 London International Online Information Conference. Along the way he’s come across useful websites, crazy sites, and sites that probably shouldn’t even exist (try http://www.jacksonpollock.org). Arthur has consulted for several leading companies in the information industry and has written articles and lectured on a variety of marketing and information industry topics. Arthur is a Chartered Marketer with the UK's Chartered Institute of Marketing and a member of SLA, the Association of MBAs, and AIIP, where he has served as a board member. Arthur is married to an educator, Susy, and has two children who support his quest to stay one step ahead of Millennials who have imbibed online technologies since birth.


Rachel Yang

Rachel Yang is a human factors engineer and ISC2 Certified Information System Security Professional. She has worked in enterprise information security for 10 years at the Johns Hopkins Applied Physics Lab and is currently earning a doctorate in sociotechnical cybersecurity at the University of Maryland. She also consults with small and micro businesses to be compliant with security regulations and maintain business continuity.


Contact us at Conference@aiip.org

Page updated 4/4/2022

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