Cindy Shamel (Shamel Information Services) and Ulla de Stricker (de Stricker Associates) outline some principles for communicating in a direct, professional, and factual manner without unnecessary apologies to imply we are at fault or are failing to perform when that most certainly is not the case. The techniques illustrated help maintain a positive spirit in interaction with others and work equally well in team work, with clients, and with family members.
Members may register for this webinar at attendee.gotowebinar.com/register/7568726185152188931
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