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 Sue Lacey Bryant Health Education England/NHS England  Embracing Technological Change:  | 
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| 30 in 30: Weird, Wacky & Wonderful Websites You Should KnowArthur Weiss, AWARE, & Rachel Yang, Poplar Consulting | Are You Listening? The Value of Active ListeningKelly Berry, ResourceAbility, LLC/Learn Start Grow, LLCRhonda Bowen, Rhonda L. BowenLiz McLean, Knowsaic | Build a Better ChecklistKelly Schrank, Bookworm Editing Services | 
| Failure Is the New SuccessJanel Kinlaw, Refining Workflow | Helping Clients Win: Best Practices in Competitive Intelligence ResearchTanya Humphrey and Nicolle Kinnon, HelloInfo | How to Create the Right Personas:  | 
| Into the Still Unknown: Consulting in the Latest "Next Normal"Richard Hulser, Richard P. Hulser Consulting | The Joy of Bringing Independent Professionals TogetherHeather Carine, Carine Research | Self Publishing for Information ProfessionalsBirgit Bauer, Bauer Business Research | 
| Strategic Business Intelligence GatheringDaniel Kramer, KPA Strategies | Using Digital Tech for Social ImpactRandeep Sudan, Multiverz | Working with Grey LiteratureCéline Bélanger, Cogniges, Inc | 
| Your Business Model: Finding What WorksDeb Hunt, Information EdgeCindy Shamel, Shamel 
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