Karen Klein

Fulcrum Information Resources

After working in the corporate world for 20 years, Karen Klein launched Fulcrum Information Resources, specializing in business research, project management, writing, and editing. Her clients range from non-profits to Fortune Global 500 companies across numerous industry sectors.

Karen states that AIIP’s values—high ethical standards; a collegial, noncompetitive community of colleagues; diversity of members’ business offerings; and professional development in running a business—mesh with her own sensibilities. She is a long-time AIIP volunteer in conference planning, advertising, and industry relations, and was the liaison to AIIP’s allied organization, the Society for Technical Communication.

Karen serves on the editorial committee and writes for Women2Women, a publication of the Greater Reading (Pennsylvania) Chamber Alliance. She received her B.A. in Journalism and M.S. in Information Science from the Pennsylvania State University.


Denise Carter

DCision Consult

Denise Carter started DCision Consult in January 2013, providing research and competitive intelligence services to the pharma and biotech industries. DCision specialises in current awareness and competitive landscapes. In 2021 Denise will also pivot a little way and explore the world of developing self-learning modules in information management topics.

Denise is based in Geneva, Switzerland. Her career includes phases in the chemical and pharmaceutical industries. Denise is active in the UK's Chartered Institute for Library and Information Professionals (CILIP), where she served as Chair of a new special interest group for Knowledge & Information Management. She also helped to develop CILIP’s newest professional registration option - the Chartered Knowledge Manager. Denise has a bachelor’s degree in Librarianship and History from Aberyswyth University and a master’s degree in Information Management from the University of Birmingham. 

Immediate Past President

Jennifer Pflaumer

Paroo Digital

Jennifer Pflaumer launched her information management consultancy, Paroo, in 2009 after realizing the need for concentrated information management solutions for businesses across all industries. Her expertise includes finding ways to better manage digital assets, creating information strategies, improving workflow processes, and performing systems analysis and design.

Through her practice, she has helped companies to purchase and refine their digital asset management systems, organize their files with dedicated taxonomies, and make content more findable on their websites. She earned her Master of Library and Information Science from UCLA, with a focus on human-computer interaction, digital media, and information architecture.

Jennifer joined AIIP in 2014 and has been involved as a volunteer on various projects and initiatives, including acting as web manager and professional development chair. Jennifer is also a member of the Special Libraries Association.




Troy Wason rebooted Axxess Point Inc. to leverage his involvement at all levels of the democratic process. Troy has more than 30 years of experience in the political realm, developing and driving integrated strategic planning processes that deliver on long-term business objectives, including revenue growth, digital and social media strategies, community engagement and marketing. Troy also volunteers with the Lougheed House Conservation Society, a historical home in the heart of Calgary, Alberta, Canada. He holds a M.A. in Intellectual History from the University of Calgary.


beth plutchak

Beth Plutchak Consulting LLC

Beth Plutchak is an extroverted data geek who has been turning noise into actionable information for over twenty years. She works with private companies and economic development agencies to provide information that drives success. Her services include market and industry research and economic analysis. Her clients have included small to mid-size businesses and economic development agencies. 

She has served on the boards of various non-profit organizations including the Sauk Prairie Chamber of Commerce and the Wisconsin Economic Development Council. As a member of AIIP Beth has been active in the finance committee and the sponsorship committee. She enjoys the professional development and camaraderie in AIIP.

Director, Membership



Eddie Ajaeb is an experienced private investigator, intelligence analyst, online researcher, business owner, and national speaker specializing in social media and digital investigations, open source intelligence, and security analysis. He helps clients navigate complex security, intelligence, and investigative needs. His clients have included nonprofit organizations, Fortune 500 companies, international research firms, and government officials and agencies.

Eddie has presented at national conferences, appeared on multiple podcasts, and published articles in a variety of publications in the security, investigations, and research industries, including Pursuit Magazine, PI Magazine, and Online Searcher.

Director, Outreach

Janel Kinlaw

Refining Workflow

Janel Kinlaw launched Refining Workflow in March 2019, where she provides project management and business analysis to her clients. She has a BS in Information Systems from Susquehanna University and an MLS from Drexel University. In addition to her leadership role in AIIP, she volunteers on multiple boards for local non-profit organizations.

As a member of AIIP, Janel has chaired the Email Marketing and Referral committee. She is also a member of the Special Library Association (SLA) and is currently serving on the Annual Conference Advisory Council.

Director, Professional Development


ResourceAbility, LLC

Kelly works with entrepreneurs and small business owners, helping them find ways to grow their business through market research, strategic planning and CEO Peer Group facilitation. She has taught both MBA and undergraduate classes in market research and entrepreneurship at the University of Wisconsin–Eau Claire for the past 7 years. She was recognized as the Business Woman of the Year in 2018 by her local Women’s Business Center.

Kelly currently serves as the President of the Board of Governance for eSucceed Virtual Charter School and as the Secretary of the Board of her local Curling Club. She has been a volunteer on the AIIP Virtual Events Committee since January 2019 and was the winner of the AIIP Connections Writer’s Award in 2019.

Page updated April 30, 2021

AIIP: Association of Independent Information Professionals:  Knowledge Delivered

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